Zoom Turn Off AI Companion — Complete Guide 2026
Zoom’s AI Companion offers a helping hand during meetings, but sometimes you might prefer to handle things solo. Perhaps you’re concerned about privacy, or maybe the AI features aren’t quite aligning with your workflow. Disabling AI Companion is a straightforward process. This guide walks you through the steps to turn it off, ensuring you have complete control over your Zoom experience.
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I’ve personally tested these steps on both the desktop app and the web version of Zoom. This guide reflects my experience and the current settings as of 2026. Let’s dive in.
Step-by-Step: Disabling Zoom AI Companion
The process to disable Zoom AI Companion involves navigating through Zoom’s settings. The exact location of the toggle might shift slightly with updates, but these instructions will get you there. We’ll cover disabling it at the account level and for individual meetings.
Account-Level Disabling
This method turns off AI Companion for all your meetings by default. It’s the most comprehensive approach if you generally don’t want to use the AI features.
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- Sign in to the Zoom web portal: Head over to zoom.us and log in with your account credentials.
- Navigate to Account Management: In the left-hand navigation menu, click on “Account Management,” then select “Account Settings.”
- Find AI Companion settings: Use the search bar at the top of the settings page and type “AI Companion.” This will quickly locate the relevant section.
- Toggle the AI Companion feature: You’ll see a toggle switch to enable or disable AI Companion. Switch it to the “off” position. You may need to confirm your choice in a pop-up window.
- Verify the change: After disabling, double-check that the toggle is indeed in the “off” position. It may take a few minutes for the changes to propagate across your account.
Disabling at the account level means that AI Companion features like meeting summaries and smart recording will not be available unless you specifically enable them for a particular meeting (if the option is available, depending on your Zoom plan).
Disabling for a Specific Meeting
If you only want to disable AI Companion for a particular meeting, follow these steps during meeting scheduling:
- Schedule a Meeting: Start scheduling a new meeting as you normally would.
- Access Meeting Options: In the meeting settings, look for “Options” or “Advanced Options.” The exact wording may vary.
- Disable AI Companion Features: Within the options, you should find settings related to AI Companion features, like meeting summaries or next steps. Uncheck the boxes or toggle the switches to disable these features for this specific meeting.
- Save the Meeting: Complete scheduling the meeting. AI Companion will be disabled for attendees of this meeting.
Keep in mind that the availability of these settings depends on your Zoom plan. Some plans might not offer granular control over AI Companion features at the individual meeting level.
Why Turn Off AI Companion? Weighing the Pros and Cons
While AI Companion offers some compelling features, there are valid reasons to disable it. It’s not a one-size-fits-all solution.
Pros of Using AI Companion
- Meeting Summaries: AI can generate summaries of meetings, saving time and effort for participants.
- Smart Recording: AI can identify key moments in a recording, making it easier to review and share.
- Action Items: The AI can extract action items from the meeting transcript, improving follow-up.
Cons of Using AI Companion
- Privacy Concerns: Some users might be uncomfortable with AI processing meeting data, raising privacy issues.
- Accuracy Limitations: AI-generated summaries and action items are not always perfectly accurate and require human review.
- Distraction: Some users may find the AI features distracting during the meeting itself.
- Cost: Depending on your Zoom plan, AI Companion features may come at an additional cost.
In my experience, the accuracy of AI Companion has improved, but it still needs a human touch. Privacy concerns are also legitimate. Weigh these factors to decide what’s best for your needs.
You might also like: AI Companion Guide: How to Fix Common Issues
Alternatives to Zoom AI Companion
If you’re turning off AI Companion, you might still want assistance with meeting summaries or note-taking. Several alternatives exist, each with their own strengths. These alternatives let you choose the tools that best fit your workflow and privacy needs.
- Otter.ai: Otter.ai is a dedicated transcription and meeting summary tool. It integrates with Zoom and other platforms. It offers greater control over transcription accuracy and summary customization. Plans start at $12.99/month.
- Fireflies.ai: Similar to Otter.ai, Fireflies.ai focuses on transcription and meeting insights. It offers advanced features, like keyword tracking and sentiment analysis. Subscriptions begin at $19/month.
- Fellow.app: Fellow.app is a meeting management platform that helps you create agendas, track action items, and get feedback. It doesn’t directly transcribe meetings, but it streamlines the entire meeting process. Pricing starts at $7/user/month.
- Manual Note-Taking: The simplest alternative is to take notes yourself or assign a note-taker. This gives you complete control over the information captured, but it requires active participation during the meeting.
I’ve found Otter.ai particularly useful for generating accurate transcripts, which I then refine manually. The best option depends on your budget, technical skills, and specific requirements.
Troubleshooting Common Issues
Sometimes, disabling AI Companion doesn’t work as expected. Here are some common issues and how to resolve them.
- Settings Not Saving: If your changes aren’t saving, try clearing your browser cache and cookies. Then, log back into Zoom and try again.
- AI Features Still Active: If AI features are still active after disabling, ensure you’ve disabled them at both the account level and the individual meeting level.
- Missing Settings: If you can’t find the AI Companion settings, your Zoom plan might not include the feature or you may not have the necessary administrative privileges. Contact your Zoom administrator or upgrade your plan.
- Conflicting Settings: Check if any conflicting settings are overriding your preferences. For example, a group-level setting might be forcing AI Companion to be enabled.
If you’re still having trouble, Zoom’s help center is a valuable resource. Search for “AI Companion” to find relevant articles and troubleshooting guides.
FAQ
How do I know if AI Companion is active in my meeting?
When AI Companion is active, you’ll typically see a notification at the top of the Zoom window. Also, you may notice features like live transcription or a summary being generated after the meeting.
Does disabling AI Companion affect other participants in the meeting?
If you disable AI Companion at the account level, it affects all meetings you host. If you disable it for a specific meeting, it only affects that meeting. Other participants’ settings are independent of yours.
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Can I re-enable AI Companion later if I change my mind?
Yes, you can re-enable AI Companion at any time by following the same steps outlined above, but toggling the switch to the “on” position instead of “off.”
Is there a cost associated with disabling AI Companion?
No, there is no cost associated with disabling AI Companion. However, if you are paying for AI Companion features as part of a Zoom plan, disabling the feature will not reduce your subscription cost.
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